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Systems Analyst - Mulesoft

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Data, Integrations and Automation team in Salesforce Business Technology is currently seeking a team member with integration background and who is detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments.

Accountable for day to day functioning of Enterprise Integration platform products. Responsible for managing the key aspects of IT service operations; ensuring that SLAs are met and standardizing the processes followed in Run operations. Supports the Service Manager in managing the application support vendor. Activities include problem management, performance and capacity management, service level coordination, incident management, escalation management, release management/execution, change management, DR/ BCP. Recommends improvements that reduce support costs & optimize performance.


  • Customer Zero: Partner with Mulesoft core Engineering team to release new product features and capabilities to Internal teams, test the features and provide feedback for improvement

  • Mulesoft Anypoint platform administration including access and entitlements management, deployment support and Application support.

  • Partner with internal Salesforce users to proactively identify application issues and resolve them.

  • Collaborate with Integration Product and Engineering teams to design, develop, test and release new integration applications.

  • Perform data reconciliations to proactively identify data discrepancies, identify issue themes and root cause.

  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, Access management controls, Interface controls, and change management controls.

  • Supervise and resolve system generated failure notifications for integration applications

  • Supervise Integration platform availability, resource utilization (CPU, Memory) and proactively resolve issues.

  • Designs, builds, implements and administers supervising tools and solutions for systems and platform

  • applications

  • Builds tools and processes that enable the business to move fast, without incident or downtime

  • Has knowledge of routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releases

  • Develops and implements standard operating procedures and best practices

  • Diagnoses and resolves sophisticated application problems

  • Ensures proactive and preventive maintenance activities are implemented by MSP to improve the availability of services and maintain continuity

  • Document support process, standard operational procedures, support reference manuals.

Required Skills:

  • 4+ years of experience with Mulesoft Anypoint platform administration or development

  • 4+ years of experience using Unix/Linux OS environments

  • 4+ years of experience with relational database and SQL queries

  • 2+ years experience with Salesforce administration and SOQL

  • Familiar with integration strategies like API-led connectivity in Mulesoft

  • Familiarity working within strict Change Management and Release Management processes

  • Demonstrated ability to build and execute efficient business processes and methodologies.

  • Bachelor degree in computer sciences, programming or a related field

Desired Skills:

  • Certified Mulesoft Integration Associate Or

  • Certified Mulesoft Developer

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