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Technical Support Engineer-Salesforce

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Description

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Job Description : Vlocity CPQ


We are looking for a Support/Senior support Engineer for Industry Cloud(Vlocity) CPQ and Order Management product suite to join our Industry Cloud Support team. This is a perfect position for someone who is Solution oriented, technical, has love for Problem solving and passionate providing development support to our customers and partners.

Industry Cloud product support team works in SWARM Model.The Developer Support / Senior Support Engineer – CPQ/OM will act as the developer resource for the CPQ/OM product support SWARM team. The ideal candidate should be able to perform deep troubleshooting of customer issues by reviewing managed package code, custom code, Debug log etc. This position will partner effectively with the Engineering group to investigate and help resolve complex issues with our CPQ/OM product suite and should Also be able to research and develop customer solutions/workaround wherever applicable.

The Industry Cloud Support team runs 24x7x365 .
Candidates must be flexible to work on different Shifts including APAC/EMEA/AMER hours as and when required. Must be available to work on a few weekends and Holidays as part of the business need.

Roles & Responsibilities:

1.Serving as the Subject Matter Expert, the Highly technical “go-to” person for production support and resource for team members for Vlocity/Salesforce Industries CPQ and Order Management product suite
2.Troubleshooting and leading technical investigations
3.Assisting customers and partners in troubleshooting their custom code, integration, and implementation of Vlocity products. This involves debugging, troubleshooting, and ensuring issues are fully resolved

Experience/Skills Required (Mandatory):

1.Salesforce Domain knowledge including Development Experience using Apex code is required
2. Mandatory skills: Apex,LWC,integration,Visual force,triggers,flows

Good to have: EPC, CPQ, OM
3. A minimum of 2+ years of proven success in enterprise application support and customer service
4. You need to have a demonstrated ability to juggle and prioritise a high-volume workload, handling details accurately.

Experience/Skills Desired:

1.Certifications:
Vlocity Communications Order Management Developer I
Salesforce Certified Industries CPQ Developer

2. Integration knowledge with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Callouts, outbound messaging, SSO, and data loaders

3.Knowledge of modern browser and Internet technologies: HTML5, CSS, JavaScript, Web Components, JavaScript libraries and more is desired

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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