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Marketing Cloud Success Architect

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  • Customer Success
    • Indiana - Indianapolis
    • Washington - Seattle
    • Illinois - Chicago
    • Georgia - Atlanta
  • Full time
  • JR244452
  • Washington Salary $157,900 - $217,200

Description

The CSG Success Architect, Marketing role is a Subject Matter Expert (SME) within our Marketing Cloud product portfolio. We are looking for a passionate technical expert to help ensure the technical success and achieve value while engaging with our portfolio of selected Salesforce customers. Success Architects (SAs) provide proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product Technical expertise. SAs deliver customer engagements to help maximize customer success and adoption as well as minimize attrition risk. They partner with key stakeholders & C-Level Executives at our largest, most complex customers and build a network and community of customers delivering technical thought leadership and guidance. This is an IC (Individual contributor) role.

Responsibilities

  • Engage with Customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Marketing Cloud.

  • Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.

  • Understand/Maintains knowledge on new product/feature/capability adoption programs for specific Marketing Cloud Engagement and Personalization features and capabilities

  • Collaborates and facilitates discussion across a spectrum of stakeholders from Developers to Architects to Executives while aligning technology to business value and ROI

  • Translates complex technical concepts for audiences ranging from the Business to Executive Stakeholders

  • Contribute internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific technical or process areas.

  • Develop playbooks aligned with the Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers.

  • Drive thought leadership through mentoring and knowledge sharing

Experience

  • Enterprise consulting or implementing (8+ years), including full lifecycle implementation experience with Salesforce Marketing Cloud

  • Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities

  • Experience in Marketing Agency / Merchandise Market desired.

  • Salesforce Certifications ( Marketing ) - Strongly preferred

  • Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX

  • Familiar with Customer Data Platforms, Salesforce Data Cloud and Personalization

  • Familiar with AI concepts

  • Deep Experience with data modeling

  • Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS

  • Thorough understanding of the fundamentals of Salesforce products (Sales, Service, Marketing) and how our customers use the platform to transform their business.

Skills Required:

  • Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.

  • Navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems

  • Ability to prioritize, multi-task, and perform effectively under pressure

  • Self motivated to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

  • Strong communication skills, both written and verbal.

  • Ability to work independently and be a self-starter, prioritize, multitask and perform effectively under pressure.

  • Language : English (fluency), Bonus Spanish

  • Occasional travel (expected average 20%), will vary

Our Investment In You

  • World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!

  • Exposure to executive thought leaders with a passion for living our values

  • Clear path to promotion with accelerated leadership development programs

  • Weekly 1:1 coaching with your leadership

  • Fast Ramp mentorship program

  • Week-long product bootcamp

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

  • Health benefits

  • Financial benefits and perks

  • Time off and leave policies

  • Parental benefits

  • Perks and discounts

Visit https://www.salesforcebenefits.com/ for the full breakdown.

*LI-Y

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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