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Credit & Collections Analyst

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  • Finance
    • Singapore - Singapore
  • Full time
  • JR245162


This person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.


  • Diligent and strategic follow up of collections

  • Effective monitoring of key customers and activities

  • Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions

  • Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company

  • Keeps accurate and detailed records of inquiries and all customer comments

  • Communicates and coordinates with internal departments

  • Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value

  • Suggests improvements to management team

Required Skills:

  • Good customer relationship skills to manage a variety of customer interations

  • Demonstrated initiative

  • Ability to work independently

  • Excellent communication (written and verbal) skills

  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines

  • Thrives in a team environment

  • Able to use Microsoft suite of tools effectively

  • Knowledge of application is a plus

  • AR collection experience is a plus

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link:

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