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Credit & Collections Analyst

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  • Finance
    • Singapore - Singapore
  • Full time
  • JR245162

Description

This person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.

Responsibilities:

  • Diligent and strategic follow up of collections

  • Effective monitoring of key customers and activities

  • Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions

  • Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company

  • Keeps accurate and detailed records of inquiries and all customer comments

  • Communicates and coordinates with internal departments

  • Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value

  • Suggests improvements to management team


Required Skills:

  • Good customer relationship skills to manage a variety of customer interations

  • Demonstrated initiative

  • Ability to work independently

  • Excellent communication (written and verbal) skills

  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines

  • Thrives in a team environment

  • Able to use Microsoft suite of tools effectively

  • Knowledge of salesforce.com application is a plus

  • AR collection experience is a plus

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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