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Lead Technical Instructor, Webinars (Platform/MuleSoft)

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Description

Join our dynamic team as a Technical Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements, empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. You will show customers how to design, code, test, debug, package and deploy, using best practices on the Salesforce or MuleSoft Anypoint Platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

* Deliver technical, high standard 1:Many customer engagements, tailored to various levels of expertise, including beginner, intermediate, and advanced.
* Answer real-time questions from customers and provide additional resources
* Ability to explain complex features in an easy-to-follow manner
* Ability to demonstrate features and functionality with hands-on demos and exercises
* Held up as a standard of excellence in delivering effective, well-managed and well-facilitated webinars
* Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies
* Action Best Practice Insight including:
* Product Education
* Technical Advice
* Adoption Guidance
* Accelerate Feature / Cloud Adoption
* Manage Consultative Engagements with Customers
* Drive Guided Success Engagements
* Cross-collaboration with the Product Education team including Content Development, Delivery and Success Guides
* Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)
* Maintain a 70% Utilization Targets


Required Compulsory Qualifications & Skills:

* Bachelor's degree in Computer Science, Information Technology, Engineering or a related field; advanced degree preferred.
* Salesforce Platform Developer I and II and/or MuleSoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, MuleSoft Architect or Salesforce Architect certifications are a plus.
* Overall 3+ years of experience with a minimum of 1 years of relevant work experience on Salesforce and/or MuleSoft platform products
* Proven success leading customer-facing presentations and engagements
* Experience with virtual training platforms and tools, such as Zoom or WebEx
* Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.


Preferred Qualifications & Skills:

* Working knowledge of the overall Salesforce platform suite and applications
* Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
* Proven ability to manage time and prioritize activities while performing effectively under pressure
* Support Success and Sales Teams to ensure that customer gets maximum value out of the platform
* Understanding of business analysis, change management, user adoption, release management, and governance


Soft Skills:
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and a great listener
CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with
TRUST: Ability to earn the trust of the customer and live the company’s core values

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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