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Instructor, Webinars (Tableau/Sales/Service/Marketing/Commerce Cloud)

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Description

Join our dynamic team as a Senior Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements in the realm of Salesforce products. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key member of our team, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

* Deliver high-standard 1:Many customer engagements, including interactive webinars, showcasing the features and functionality of Salesforce products.
* Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
* Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
* Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
* Provide best practice insights including product education, technical advice, and adoption guidance to customers.
* Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
* Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
* Maintain a 70% utilization target

Minimum Requirements, Qualifications & Skills:

* 3+ years of experience delivering interactive webinars or in-person sessions.
* Salesforce Administrator product certification required.
* One or more of the following product certifications: Sales Cloud, Service Cloud, Marketing Cloud, Tableau, or Commerce Cloud.
* Bachelor’s degree in a related field or comparable experience.
* Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills:

* Overall experience of relevant work experience in one or more Salesforce products, including Service, Tableau, Commerce Cloud or Marketing Cloud.
* Additional Salesforce product certifications.
* Familiarity with Trailhead (Ranger status is a plus).
* Proven ability to manage time and prioritize activities effectively under pressure.
* Understanding of business analysis, change management, user adoption, release management, and governance.
* Multi-language delivery is a plus.

Soft Skills:

* Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
* Expertise: Working knowledge of industry best practices and implementation experience of the Salesforce product suite.
* Learner: Passion for continued education in new technologies and complex business and technical concepts.
* Passion: Dedicated to Customer Success and attentive listening skills.
* Culture: Embodies an inclusive culture and is a team player whom everyone enjoys working with.
* Trust: Ability to earn the trust of the customer and live the company’s core values.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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