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Senior Success Architect

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  • Customer Success
    • Korea, Republic of - Seoul
  • Full time
  • JR255297

Description

Job Description
The Success Architect provides proactive and reactive Architecture, Technology & Strategy thought leadership, as well as Product Technical expertise pertaining to the Salesforce products. They engage mainly with our Signature Success customers, to help increase customer value, adoption, and minimize attrition risk. They work multi-functionally in Success Architect team and partner with key team members at Salesforce such as Customer Success Managers (CSM), Technical Support and Product Management, to make our customers wildly successful. They build C-Level relationships with our largest most sophisticated customers and build a network and community of customers delivering technical thought leadership and mentorship.

We’re hiring Success Architects with the potential to quickly acquire the knowledge of various Salesforce solutions leveraging the experience in one or more of the following Salesforce products:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Data Cloud
  • Heroku
  • MuleSoft

Responsibilities

・Provide customers with best practices in implementing Salesforce's products and its features.
・Provide expertise-based advice (recommendations) on technical issues for customers.
・Help customers prepare for major changes on Salesforce products such as feature retirements (End-of-Life).
・Participate in Architecture Design Review Board to review our customers’ Salesforce product implementation designs.
・Drive customer adoption of our strategic products and its key features.
・Catch up on product information provided by Product Management and create assets like best practices, knowledge bases, and FAQs for customers and internal teams.
・Enable the Customer Success Managers on technical, product-specific topics internally.
・Deliver 1:1 or 1:Many customer sessions(e.g. Expert Coaching, Ask-an-Expert) based on the Salesforce product knowledge

Required Skills and Experience

・Extensive experience in one or more of the following: consulting, technical support, account management or project management — ideally with Salesforce or related applications in a SaaS environment.
・Detailed familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
・Deep technical knowledge of the Salesforce products and features, capabilities, best use and how to deploy, including knowledge how to integrate the Salesforce platform and ecosystem
・Consultative and customer focused approach and engagement style
Understanding of how customers use Salesforce platform, regardless of B2B / B2C business model.
・Experience dealing with large scale, technologically sophisticated accounts, which are constantly challenging product capabilities
・Proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
・Great team player with strong communication skills (both written and oral).
・Proactive and flexible attitude to continuously learn new technologies and to willingly take on new challenges .
・Self-starter who can act independently.
・Ability to prioritize and effectively multi-task under pressure.
・Competence both for analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical features
・Language: Fluent Korean AND English (both written and oral)

Preferred Requirements

・5+ Salesforce Certifications of any products
・3+ years experience in working in a Salesforce customer team or customer-facing Salesforce consulting/implementation/advisory, administering/developing Salesforce technologies

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Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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