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Manager, Global Operations Center

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Description

Employee Success at Salesforce is made up of human resources (HR) professionals who come together to help our employees do the best work of their lives. We create connections across Salesforce to make it possible for employees to have frictionless experiences with seamless journeys, processes, and the latest AI technology and tools. We are passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a premier customer experience in the market.

We're committed to fostering exceptional, simple and easy experiences for our employees. Our Employee Success Operations team plays a pivotal role in this mission, and we're seeking a Manager to lead our Global capability center in Mexico. If you're a visionary leader passionate about driving continuous improvement in HR operations, this role offers an exciting opportunity to shape the future of our organization.

This role will help set p our GCC operations in Mexico and shape the way we deliver services to our employees. Leading a versatile team of Employee Success professionals, you will drive strategic processes and operational planning while supporting key Employee Success initiatives. The successful candidate will have a strong client services attitude with a track record of driving operational effectiveness, business insights and engagement with our employees and managers across the globe.

Responsibilities:

  • Hire and onboard the GOC team in Mexico
  • Lead a team of talented HR professionals
  • Handle performance and service metrics
  • Lead Strategic Initiatives: Drive key projects and programs to improve efficiency and optimize service delivery, ensuring high-quality experiences for our employees.
  • Data-Driven Solutions: Develop data-driven solutions that demonstrate a tangible ROI for our service delivery model, maximising analytics to inform decision-making.
  • Enhance Employee Satisfaction: Implement initiatives to boost employee satisfaction, driving self-service engagement and optimizing service delivery channels.
  • Collaborator Engagement: Cultivate influential relationships with key collaborators across the organization, gaining insights into business needs to tailor end-user solutions effectively.
  • Global Optimization: Collaborate with People Services Operations leaders to identify gaps and drive more effective delivery of services on a global scale.
  • Process Improvement: Find opportunities for process enhancement and drive continuous improvement initiatives to streamline operations and improve service quality.
  • Technology Integration: Foster deeper collaboration with Business Technology and leverage Salesforce technology, including automation and AI, to improve scalability and efficiency in service delivery.



Requirements:

  • A minimum of 5 years prior leadership experience in HR Shared Services/ BPO/ GCC operations
  • Extensive knowledge working with a case management system and HRIS, preferably Workday.
  • Exposure to use of AI, bots, virtual assistants, and other technologies in provision of HR services
  • Ability to work effectively with partners from across functional areas, by crafting collaborative relationships, establishing credibility, and motivating/influencing others
  • Understanding of practices and compliance issues around the globe with a deep appreciation for explicit and nuanced differences in country and regional practices.
  • Deep analytical and problem-solving capabilities to lead fact-based decision-making and solutioning.
  • Knowledge of supporting multiple HR fields (compensation, benefits, talent development, employee relations, and HRIS)
  • Excellent process skills, documentation and in depth analytical skills – innovative problem solver, able to be resilient under pressure
  • Ability to quickly adapt in a constantly evolving, growing environment.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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