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Technical Support Engineer - Developer Support

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Job Description




  • 担当分野の製品機能における技術的専門性の確立および保持
  • 卓越した分析、トラブルシューティング、および問題解決の専門知識の提示
  • 機能説明とセールスフォース上でのコーディングのベストプラクティスの提供
  • お客様期待値および顧客体験の管理による顧客満足度の最大化
  • 業務に関連するトレーニングへの積極的かつ継続的な参加
  • 必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査・記録・優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示
  • プレッシャーのかかる状況下でのマルチタスクと効率的な業務遂行
  • ナレッジ文書の作成と管理


  • 学位または同等の関連職務経験尚可
  • 文書および口頭での優れたコミュニケーション能力
  • オブジェクト指向プログラミングの明確な理解
  • C#、Javaまたは最低1つのオブジェクト指向言語での解読、開発、デバッグ経験
  • HTMLおよびCSSの解読、実装の経験
  • データベース思想、データ管理 (RDBMS)およびSQLの経験
  • SOAPまたはREST APIを利用したアプリケーションの開発経験
  • スクリプト言語 (例 JavaScriptやJQueryなど)およびウェブアーキテクチャーの経験


  • Salesforceおよび/またはCRMアプリケーションおよびその他のクラウドベースのテクノロジーの経験
  • カスタマーサポートまたはカスタマーサービスでのお客様対応の実務経験
  • インターネットテクノロジーの理解:ファイアウォール、ウェブサーバー、プロキシサーバーなど
  • Salesforce認定資格:

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link:

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