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Technical Support Engineer - French speaking

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Description

Key Responsibilities:
  • Own the complete end-to-end customer support experience.
  • Provide prompt, detailed analysis of technical challenges and business issues.
  • Deliver great customer support experience to each customer case.
  • Solve technical issues and Integrations, with API/SSJS and Marketing cloud Functionalities
  • Take ownership of customer issues through to resolution - including solving, internal communication and providing mentorship on recommended standard methodologies
  • Build and maintain Knowledge Base Articles both for internal and external audiences.
  • Open and continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience:
  • Customer-focused or previous customer-facing experience.
  • Ability to communicate technical concepts clearly and effectively
  • Ability to optimally prioritize, multi-task, and perform well under pressure
  • Knows how/when to escalate customer issues as required
  • Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
  • Understanding of database concepts and SQL
  • Excellent written and verbal communication skills
  • Comfortable interacting with other groups and management - Ability to work with different internal teams (other groups managements)
  • Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript.
  • Ability to communicate technical concepts clearly and optimally
  • Resolve customer service issues and strategically manage sophisticated customer service problems
  • Proficient in French in addition to English

Desired Skills/Experience:
  • Meaningful experience working in Technical Support
  • Previous experience with Salesforce/marketing cloud and its technologies
  • Any official Marketing cloud Certification
  • Familiarity with Trailhead or a Trailhead Ranger status
  • CRM proven experience
  • Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
  • Experience with SQL and API debugging
  • Meet the monthly goals on important metrics such as CSAT, Efficiency, Open Case Backlog etc

LI-Y

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Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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