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Data Cloud |Technical Support Engineer

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  • Customer Success
    • Mexico - Mexico City
  • Full time
  • JR264497

Description

DATA CLOUD | TECHNICAL SUPPORT ENGINEER

Mexico City

Job Description: The Salesforce Premier Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.

Your Impact - Responsibilities: In your role as a Data Cloud Support Engineer
You are the first point of contact for customers experiencing challenges navigating and implementing Data Cloud. Job responsibilities include but are not limited to:
  • Developing and maintaining technical expertise in Salesforce Data Cloud.
  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
  • Providing feature explanation and best practices.
  • Managing customer expectations and the customer experience to maximize customer satisfaction.
  • Actively maintaining and participating in job-related training activities.
  • Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
  • Multitasking and performing effectively under pressure.
  • Creating and curating knowledge content.
Experience/Skills Preferred:
  • Fluent proficiency in writing & speaking Spanish OR Portuguese
  • Experience with Salesforce and/or CRM applications and other cloud-based technologies
  • Big Data experience
  • Experience with Database concepts, Data management (RDBMS), and SQL
  • Experience with developing applications using SOAP and REST API's
  • Demonstrated skill in Customer Support or Customer Service in a customer-facing role
  • Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.
  • Salesforce Certifications (Must)

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If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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