Description
The Mobile Platform empowers all of Salesforce to create world class mobile experiences. We enable our customers to build any type of mobile app needed to power their business. We distinguish between B2E, B2B, and B2C at the surface but all powered by one B2X mobile platform. We do so by empowering developers and admins to be successful in building for mobile without needing mobile experts while enabling our mobile developers to rapidly build and continually enhance their mobile apps with ease.
Role Description:
We are looking for a great Product Manager to be part of the team who powers our internal & external developers to create great products that delight our customers. As the Product Manager of Mobile Platform Experience, you would be responsible for building tooling, rules, and products that make building mobile experiences on the Salesforce platform seamless and powerful.
To be successful in this role, you need excellent communication and a developer-centric background (this is non-negotiable). You will be responsible for ensuring that Salesforce meets the needs of our customers through a highly technical platform product. You will work with customer requirements as well as different business functions including product experience, site reliability, customer-centric engineering, operations, and release management. This role will require you to not only drive the roadmap for your team but also develop the long term strategy of our mobile platform offerings.
In addition, you will be expected to be the biggest advocate of your product to customers through customer feedback sessions, Salesforce events & blogs and even podcasts. You will serve as the loudspeaker of the innovative work your engineering and design team will be doing.
Responsibilities:
Plan and execute the short term (3-6 months) roadmap of a mobile platform product/service day-to-day with developers, tech writing and design.
Strategize the medium to long term priorities of this team (1-3 years) in order to make our customers/partners successful.
Gather feedback from internal/external partners & external customers on how the roadmap can be iterated over time to meet their needs.
Market & evangelize current features & roadmap across multiple mediums (blogs, podcasts, live streams).
Serve as the main point person for feedback, questions, comments regarding your highly technical product to partners, customers, sales people, customer success people and others.
Requirements:
BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles. MBA is a plus.
Minimum of 5+ years’ experience in engineering or product management delivering highly technical products (preferably platform products/services).
Motivated by solving complex problems and bringing order & structure to ambiguity.
Proven ability to influence and coordinate cross-organization teams to execute important company priorities.
Desire to market platform services/products through blogs, events, podcasts and other mediums.
Ability to communicate to various stakeholders ranging from tactical technical detail to high level strategy.
Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
