Description
Responsibilities
- Interpret and apply understanding of Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
- Use Concierge knowledge to identify trends and recommend solutions for Leave of Absence -related matters to aid in Tier 0 and Tier 1 resolution.
- Consults with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
- Track, report and analyze case trends using Service Cloud, a Salesforce technology-based case management system.
- Lead or participate on special projects/programs requiring Leave of Absence specialist input.
- Evangelist of continued adoption of the shared services Tier 2 model.
- Maintains a high level of confidentiality in accordance with Health
- Insurance Portability and Accountability Act (HIPAA) regulations.
Requirements
- Minimum 3 years’ experience in human resources, including leave including leave management/employee benefit experience.
- Bachelor's degree.
- French, German, Italian, Dutch or Spanish speaker
- Prior experience in a centralized employee relations or human resource function preferred.
- Ability to build, develop, implement and engage in new service delivery approaches.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment. Adept understanding of client motivations and business difficulties; leverages inputs to influence business decisions.