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Leave of Absence Case Manager

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Description

Job Description
Responsibilities
  • Interpret and apply understanding of Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
  • Use Concierge knowledge to identify trends and recommend solutions for Leave of Absence -related matters to aid in Tier 0 and Tier 1 resolution.
  • Consults with Benefits department, Payroll, ESBPs, Salesforce legal counsel, as necessary.
  • Track, report and analyze case trends using Service Cloud, a Salesforce technology-based case management system.
  • Lead or participate on special projects/programs requiring Leave of Absence specialist input.
  • Evangelist of continued adoption of the shared services Tier 2 model.
  • Maintains a high level of confidentiality in accordance with Health
  • Insurance Portability and Accountability Act (HIPAA) regulations.
Requirements
  • Minimum 3 years’ experience in human resources, including leave including leave management/employee benefit experience.
  • Bachelor's degree.
  • French, German, Italian, Dutch or Spanish speaker
  • Prior experience in a centralized employee relations or human resource function preferred.
  • Ability to build, develop, implement and engage in new service delivery approaches.
  • Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment. Adept understanding of client motivations and business difficulties; leverages inputs to influence business decisions.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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