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Success Architect - Tableau

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  • Customer Success
    • Korea, Republic of - Seoul
  • Full time
  • JR268719

Description

  • Responsibilities:
    • Serve as the first point of contact for technical issues, providing strategic solutions and leading problem-solving efforts directly on-site at customer locations. May be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need
    • Support post-sales activities, resolving complex software issues, and ensuring smooth product installation, configuration, and optimization
    • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues
    • Work closely with cross-functional teams to deliver consistent and valuable customer experiences.
    • Conduct architecture reviews and provide recommendations to optimize customer environments, ensuring robust and scalable solutions
    • Build and present customized solutions and live product demonstrations to showcase how Tableau(or Salesforce) can accelerate business strategies
    • Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations
    • Deliver 1:1 or 1:Many customer sessions(e.g. Expert Coaching, Ask-an-Expert) based on the Tableau(or Salesforce) product knowledge
    • Participate in enabling the customer success team or the sales team on technical, product-specific topics internally.
  • Qualifications:
  • Required:
    • 10+ years of experience in technical customer-facing roles, such as TAM(Technical Account Manager), CSM(Customer Success Manager), Technical Support Engineer and etc.
    • Solid knowledge of relational databases, networking, cloud infrastructure, enterprise BI and web technologies
    • Proficiency in business intelligence tools like Tableau and/or building analytics data pipelines
    • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
    • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
    • Fluent in written and verbal communication in both English and Korean
  • Preferred:
    • 5+ years of on-site support experience with customers, effectively resolving technical issues while working independently
    • Salesforce and/or Tableau certifications
    • Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Qlik, MicroStrategy, ...)
    • Familiarity with Python/R, web development, and AI/statistical analysis
    • Experience working with Enterprise-level customers

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Equal Opportunity Statement.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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