Description
Retail Cloud from Salesforce is the leading commerce platform to connect consumers and store associates with digital experiences. Designed exclusively for brands and retailers, its innovative technology powers Modern POS with store associate apps including mPOS, Inventory Management, Clienteling, Endless Aisle, and Curbside Pickup.
Retail Cloud Commerce Platform connects the online and in-store customer journey and enables brands to engage with customers by offering highly personalized interactions and fast and efficient commerce transactions. Retail Cloud Content Management System (CMS), the leading no-code mobile commerce platform enables merchandisers to create on-brand experiences with personalized promotions and loyalty.
Founded by the visionary behind Google Shopping, Retail Cloud powers mobile commerce for the world’s leading brands and retailers, including, Sando, Maje, Deciem,, and Suitsupply.
The Role
We are seeking a Senior Solution Architect to join our Professional Services team. Your role encompasses managing the full spectrum of client interactions with our platform, from implementation to orchestrating major strategic customer initiatives that enhance revenue, platform adoption, and user engagement.
Solution Architects lead one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.
What You Will Do
Develop a comprehensive understanding of Retail Cloud’s solutions and customer business models to drive client business objectives, retention, and achieving customer business objectives.
Engage in hands-on management and delivery of large-scale, sophisticated projects, using your technical and management expertise in areas like APIs, SPI, and retail technology systems (POS, e-commerce platforms).
Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities.
Contribute to our business strategy, motivated by insights gained through customer interaction and market trends.
Drive revenue growth and client outcomes that align with both customer objectives and growth goals.
Develop and manage relationships with professional services sellers and provide sales support to evaluate, scope, estimate and create proposals for prospective projects to positively contribute to bookings.
Curate content and tools to aid in pre-sales and delivery.
Plan, develop and deliver enablement or mentorship programs for sales teams and delivery consultants to scale the business.
Engage in continued, self advised professional growth and development.
Manage to a minimum billable utilization target.
Skills & Requirements
Bachelor’s degree or equivalent experience in a Technology, Engineering (any field) or a related quantitative subject area. Equivalent demonstrable work experience in lieu of a degree will be considered.
Bachelor’s degree or equivalent experience in business, engineering, computer science, or related fields.
4+ years in Customer Management, Project Management within a tech-driven environment.
Extensive experience with Enterprise customers, including high-value account management and senior-level engagement.
Familiarity with retail tech, e-commerce, and experience in managing technical projects.
Proficiency in JIRA, standard project management tools, and collaboration suites (e.g., Slack)
This role requires a candidate who is not both technically proficient but also possesses strong interpersonal and influence skills, capable of driving successful outcomes and ensuring an exceptional customer experience.
Excellent written and verbal communication skills, executive level presence and experience in working in client advisory and delivery roles.
Diligent individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies.
Ability to support multiple, concurrent pursuits and projects.
Relevant Salesforce certifications and consulting experience are preferred.
Ability to travel; up to 25%
Benefits
Competitive salary packages and bonuses
Strong equity / employee stock option package
Comprehensive medical, dental and vision insurance
Generous vacation and company holidays
Paid parental leave for eligible employees
