Description
The Heroku Eventing, Metering, and Usage team oversees usage and licensing information on the Heroku platform, leads billing processes, and assists billing support in resolving customer concerns. Our systems primarily employ Elixir and Ruby. We're in the process of modernizing our internal legacy systems, emphasizing partnership, engineering excellence, and effective communication. We’re looking for someone who is intrigued by complex distributed systems, their inner workings, optimization possibilities, and methods to ensure their functionality. As a key member of the team, you will collaborate closely with Heroku billing support to resolve customer issues, requiring effective communication skills and a proactive demeanor.
This role offers global flexibility—you can work from a Salesforce office or remotely. As an architect, you'll balance two main roles. During your on-call shift (every 7-10 weeks), you'll interact with billing support, address incoming issues, fix critical bugs, and initiate longer-term solutions. Outside of on-call, you'll design and guide enhancing existing services and introducing new features.
Key Responsibilities
- Work as part of a distributed team that operates across various time zones
- Day-to-day operations and maintenance of our existing complex distributed internal services
- Development of services and automation to improve operational efficiency and effectiveness
- Extend the capabilities and features of our services to support emerging use cases
- Supporting your colleagues in other teams to understand their needs and pain points and provide a high level of customer service
- Participation in the on-call rotation with your team to keep services operational and highly available
Required Skills
- 15+ years in a full-time, professional software engineering role
- Hands on professional working experience in an Architect role
- Experience working within billing or financial systems
- Experience developing production software in Ruby
- Experience maintaining and enhancing RESTful APIs
- Experience maintaining and enhancing GraphQL APIs
- Experience maintaining and enhancing complex, fault-tolerant, and event-driven distributed systems
- Excellent written and verbal communication skills
- Ability to prioritize and handle multiple inputs, partners, and tasks
- Enthusiasm for guiding and learning
Preferred Skills
- Experience with Heroku
- Experience using AWS and familiarity with its services and offerings
- Experience with containerization technology, e.g. Docker and Kubernetes
- Experience with Elixir / Erlang / Sinatra / Rails
- Experience with agile or agile-like development processes
- Experience problem-solving and debugging in intricate systems
- Emphasis on engineering excellence and best practices
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
