Description
The ‘AI for Field Service’ Team consists of experts who hold a deep understanding of Mobile Workforce Management, digital transformation and automation processes. The Solution Architect is a key player in the team’s back office and customer-interfacing activities. The Solution Architect’s main role is to review and analyze the outcome of real life scenarios, translate it into actionable business insights, clearly communicate these to customers, and finally identify areas for improvement using various AI capabilities. Towards this aim, the Architect leverages AI, automation and optimization strategies to drive innovation and continuous improvement in the field service delivery.
Main Responsibilities
Collaborate with and guide the customer and implementation teams to conceptualize, design and effectively implement AI solutions for field service scenarios
Act as a liaison between business customers and technical teams, translating business requirements into technical specifications
Define customers’ important metrics (Key Performance Indicators) collaborating with operational managers while leading business workshops
Design and implement simulation experiments and find best fitting optimization techniques to stay in sync with customers’ defined important metrics
Apply advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
Analyze customers’ data using dedicated tools to identify and address operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
Support communications to all key customers regarding milestone dates and/or project risk & issue resolution
Support user acceptance testing and manage end to end issue resolution cycle
Lead critically important innovation, enhancing the practice’s expertise through the development of knowledge base and methodologies
Minimal Required Skills & Experience
Bachelor's degree or equivalent experience relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
Certification in Salesforce Admin, and Service Cloud
Experience in designing and implementing Salesforce solutions using Flows
3 or more years of experience in customer facing, leading roles in global organizations
3 or more years of experience in business analysis roles such as requirements and processes analysis.
3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.
Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities
Following skills/experience will be considered as an added advantage:
Experience in the Field service industry will be regarded a significant advantage
Experience with Generative AI based tools
Certification in Salesforce Field Service and AI
Familiarity with the service industry, scheduling, or logistics
Willingness to travel, as the job requires (estimated at 20-30%)
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
