Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
We are looking for a highly motivated leader for our Global Delivery Center. As a Director of Professional Services, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.
Your Impact
Lead teams made up of technical architects and developers and work with executive leadership
Facilitate buy-in of proposed solutions from top management levels
Work with cross-functional teams
Manage virtual teams
Project Management
Provide thought leadership
Formulate and deliver action plans for high profile strategic initiatives
Develop innovative solutions to business issues
Serve as a trusted advisor to the client
Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Workshop facilitation
Minimum Requirements
Loyalty Cloud Experience: Experience with Salesforce Loyalty Cloud is a must. Please ensure that your resume clearly highlights your experience with Loyalty Cloud, including specific projects and responsibilities.
15+ years’ enterprise architecture or consulting experience
Strong application design skills combined with strong data, integration, and security architecture skills
Multi-Cloud implementation experience
5-7 years leading and managing people
Strong experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Strong client management skills
- Expert level core Salesforce experience
Experience with BRE (Business Rules Engine)
Microservice architecture background
Expert level Salesforce integration pattern architecture design
High volume architecture background
Industry experience
Executive communication skills
Travel may be required and varies depending on the client requirements
Required Qualities:
TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
Good team mate: Proficient at collaboration and working with members of a team
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
Preferred Requirements
Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent demonstrable work experience in lieu of a degree will be considered
8+ years’ experience managing full life-cycle Salesforce implementations
Have CTA certification or are in the process of getting the CTA
Strong understanding of SDLC methodologies (Agile, Scrum, etc)
Executive Presence - being able to influence outcomes
Preferred Qualities:
LEADERSHIP: Self-aware; proficient at building strong relationships
Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
Note: By applying to the Technical Architect, Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
