Description
Job Summary:
We are seeking a talented and motivated Salesforce Administrator with hands-on experience in Incentive Compensation Management (ICM) to join our team. This role will involve managing and optimizing our Salesforce platform, including customization, configuration, and integration of ICM processes. The ideal candidate will possess a solid understanding of Salesforce administration and be capable of designing, implementing, and maintaining ICM solutions to drive effective sales compensation strategies.
Key Responsibilities:
Salesforce Administration:
Manage and configure Salesforce instances, including custom objects, fields, record types, validation rules, workflows, process builder, and reports.
Expertise as Salesforce administration, particularly in building and managing Flows and ensuring data quality
Ensure system security by managing user profiles, roles, permissions, and login settings.
Troubleshoot and resolve system issues, provide user support, and manage escalations.
Conduct regular system updates, patching, and maintenance to ensure optimal performance.
Create and maintain documentation related to configuration, processes, and training materials.
Conduct data imports/exports and data cleanup activities as needed.
Advanced knowledge of Salesforce CRM platforms.
Proficient in SOQL, Apex, JavaScript(Lightning), and VisualForce.
Ensure data integrity and enforce best practices for data governance in Salesforce.
ICM (Incentive Compensation Management):
Understand incentive compensation models, including commission structures, bonus programs, and sales performance metrics within Salesforce.
Support the integration of Salesforce with ICM tools and solutions (Spiff, Varicent, Xactly).
Provide regular analysis and insights into compensation plans and recommend improvements based on system data.
Develop and test processes within Xactly Connect to support movement of order data
Manage the sales compensation workflow, ensuring timely and accurate payments.
ICM Implementation experience
Collaboration and Communication:
Provide regular updates and reports to stakeholders about Salesforce and ICM performance.
Stay current on best practices and emerging technologies in Salesforce administration and ICM management.
Familiarity and experience with agile (scrum) development process
Skills
3+ years of experience is preferred.
Experience developing customer-facing interfaces.
Advanced knowledge of Salesforce CRM platforms.
Proficient in SOQL, Apex, JavaScript(Lighning), and VisualForce.
Good communication skills.
Ability to problem solve high-level software and application issues.
Experience with Spiff or other compensation systems is preferred, but not required.
