Description
We are seeking experienced technical writers to join our team in Content Experience (CX) that creates content for new technology like generative AI and streamlined user experiences. We’re looking for a technical writer who is comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for an admin, end user, or developer audience to help them understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!
Your Impact:
We work closely with other writers, product managers, engineers, and user experience designers in an Agile development environment to produce in-app assistance, release notes, help, interactive training, and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time. Hybrid work environment reporting to an eligible office location
Required Skills:
3-5 years of technical writing experience
1+ years of experience with XML and DITA
Ability to write clean, concise, and approachable content
Ability to work collaboratively and manage multiple deliverables within tight deadlines
Excellent problem solver
Experience with CRM applications (Salesforce familiarity a plus)
Superb communication and interpersonal skills
Ability to quickly learn new sophisticated technologies
Experience with source control software
Ability to read, understand, and build short code samples in a variety of programming languages is a plus
Very good english level
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)