Description
The Revenue Cloud (formally Salesforce CPQ + Billing) Practice - Architect Lead is a demonstrated thought leader in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of Revenue Cloud Projects.
The Revenue Cloud Practice - Architect lead plays the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the Revenue Cloud space. This role also provides the Professional Services team with subject matter expertise related to the proposed solution and client needs in order to ensure successful project delivery. This includes, helping to identify and proactively manage risk areas, and commit to seeing issues through to complete resolution as it relates to Revenue Cloud implementations. Will have the ability to configure and drive solutions, while mentoring the project team to meet the customer’s business and technical requirements.
This role will include helping to align on the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal, best practices within the Revenue Cloud community, development of shared assets and strategic alignment on global initiatives.
Responsibilities
When engaged on customer initiatives, assist with team leadership and help/exceed goals and metrics while providing insight to Revenue Cloud best practices
Mentorship: Ability to encourage and share knowledge and experience members of the team to enable and help scale
50% billable on services engagements
Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement
Positively impact internal and external initiatives across Services, Support, Enablement, Alliances and TMP
Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing
Manage multiple strategic clients simultaneously
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce Revenue Cloud community and continue to build a reputation for excellence in professional services
Collaborate with the Go-to-Market Team to drive continued growth of services
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Maintain the relationships across the project team and act as an escalation point within the implementation, as it relates to Revenue Cloud in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.