Description
Are you someone who …
- Strategic Advisor who designs and delivers complex and enterprise scale Salesforce solutions for Customers
- Bring together teams across different stakeholders to realize a vision
- Can translate a customer’s vision into a roadmap
- Enjoys solving problems for customers
- Articulate and present at an executive level
Strategic accounts excellence is a niche team in the Sales and Distribution business unit of Salesforce India that will provide white glove treatment for a select set of strategic customers for the India region. This team will provide the right level of governance overseeing transformational programs for our customers, ensuring the program is on track with active participation across internal teams in Salesforce, program participants from customers, external stakeholders from our partners both consulting and technical.
It takes grit, empathy, and a lot of creativity to help businesses achieve a digital transformation. Today, we’re trusted advisors to the world's most admired companies — helping them connect to their customers, partners, and employees in a whole new way. Nothing is more important to us than customer success. As a Technical Architect of Strategic Accounts Excellence team, you will take on the role of ensuring customer success by solving complex problems and guiding the implementation partner.
Responsibilities:
- Has deep knowledge about the Salesforce C360, Platform, Integration cloud
- Has solid understanding on Industry/DataCloud+AI+CRM products
- Providing a smooth transition for the customer from pre-sales to post-sales
- Drive partners’ implementation aligned to customers’ transformational objectives
- Solve technical problems that might arise during the implementation
- Build proof of concepts to articulate how a problem area could be addressed
- Create integration, data migration and implementation strategies that maximise standard out of the box capabilities of the Salesforce platform.
- Collaborate with various internal teams of Salesforce to clear technical obstacles
- Highlight risks and create mitigation strategies that might derail the program
- Speak the language of the customer and understand their business and technical landscape deeply
- Collate assets and shares best practices across customers
Required Skills/Experience:
- 8 - 10 years experience implementing solutions on the Salesforce platform
- Hands on experience on the Salesforce platform is a must for this role
- Possess Salesforce Application & System Architect, Data Cloud , AI certifications or Industry Cloud Accreditation
- Have played a critical part of large transformational programs for customers in the past
- Extraordinary client facing skills with the ability to solve the clients’ needs and manage the program
- Detail-oriented individuals with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Have thorough understanding of development methodologies like Agile, Waterfall
