Description
Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce Professional Services is looking for a Technical Architecture Director. As a Technical Architecture Director, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails -
Serve as a trusted advisor to the client
Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Lead Technical Architecture and Governance for an enterprise-level customer engagement
Minimum Requirements:
- TS/SCI - Top Secret/Sensitive Confidential Information clearance
- FSP -Full Scope Polygraph
15+ years enterprise architecture or consulting experience
Strong application design skills combined with strong data, integration, and security architecture skills
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
A great listener with the ability to communicate with people in diverse roles
Proven ability to analyze, design, and optimize business processes via technology and integration
Resourceful and innovative thinker who can work through and solve problems
2-4 years of leading and managing people
Required Qualities:
TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
TEAM PLAYER: Proficient at collaboration and working with members of a team
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
Preferred Requirements:
Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
Ability to convey and convince customers of best practices at various levels within a large organization
Application design and development background
Have CTA certification or are in the process of getting the CTA
Experience managing large full life-cycle Salesforce Implementations
Executive Presence - being able to influence outcomes
Strong understanding of SDLC methodologies (Agile, SCRUM...)
Preferred Qualities:
LEADERSHIP: Self-aware; proficient at building strong relationships
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
