Senior Instructor

Description

Senior Instructor

Join our dynamic team as a Technical Instructor focused on delivering exceptional 1:Many customer engagements, and training classes empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes and at key Marketing events. You will show customers how to adopt our products using best practices on the Salesforce Marketing Cloud and/or Tableau platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

Deliver technical, high standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced.
Answer real-time questions from customers and provide additional resources
Ability to explain complex features in an easy-to-follow manner
Ability to demonstrate features and functionality with hands-on demos and exercises
Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops
Travel as required to key Marketing events, such as Dreamforce, TDX and Tableau conference
Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies
Action Best Practice Insight including:
Product Education
Technical Advice
Adoption Guidance
Accelerate Feature / Cloud Adoption
Cross-collaboration with the Cloud Success team including Content Development, Delivery and Technical Support
Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)
Maintain a teaching time productivity metric

Required Qualifications & Experience:

Salesforce Marketing Cloud Certification or other Salesforce products required
Tableau certification an added advantage
Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce and/ or Tableau products
Ability to rapidly learn new and emerging technologies
Proven success leading customer-facing presentations and engagements
Experience with virtual training platforms and tools, such as Zoom or WebEx

Preferred Qualifications & Skills:

Working knowledge of the overall Salesforce Marketing Cloud and/or Tableau platform suite and applications
Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
Proven ability to manage time and prioritize activities while performing effectively under pressure
Support Success and Sales Teams to ensure that customer gets maximum value out of the platform
Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:

COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and a great listener
CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with
TRUST: Ability to earn the trust of the customer and live the company’s core values

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

Senior Instructor

Description