Skip to main content

Technical Support Engineer

a couple of women smiling
  • Customer Success
    • Massachusetts - Burlington
    • US, Remote
  • Full time
  • JR291355
  • California Salary $89,731 - $132,000
  • Colorado Salary $89,731 - $132,000
  • Hawaii Salary $89,731 - $132,000
  • Illinois Salary $89,731 - $132,000
  • Maryland Salary $89,731 - $132,000
  • Minnesota Salary $89,731 - $132,000
  • New York Salary $89,731 - $132,000
  • Washington Salary $89,731 - $132,000
  • Washington DC Salary $89,731 - $132,000

Description

Salesforce Inc. seeks Technical Support Engineer - Commerce Cloud in Burlington, MA:

Job Duties: Responsible for complete end-to-end customer experience, while raising issues to Product Engineering, when required. Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem solving to technical challenges and business issues. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Exceed customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Provide feature explanation and Commerce Cloud standard methodologies. Provide peer mentorship to team members through a Swarming framework. Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community. Telecommuting is an option.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field) or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Database concepts; (2) data management (RDBMS); (3) SQL; (4) firewalls, web servers, proxy servers and DNS configurations; (5) C, C++, HTML, Javascript and CSS; (6) solving problems in internet browsers; (7) Postman; (8) Splunk; (9) Grafana; (10) App Dynamics; (11) Salesforce core platform. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.

Salary: $89,731.00 - $132,000.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-139625. Salesforce is an Equal Opportunity & Affirmative Action Employer.

#LI-DNI

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

We can't wait to meet you!

Join our Talent Community and be the first to know about open roles, career tips, events happening near you, and much more.

Join our Talent Community
a cartoon of two robots