Description
Salesforce Inc. seeks Technical Support Engineer - Commerce Cloud in Burlington, MA:
Job Duties: Responsible for complete end-to-end customer experience, while raising issues to Product Engineering, when required. Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem solving to technical challenges and business issues. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment. Exceed customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Provide feature explanation and Commerce Cloud standard methodologies. Provide peer mentorship to team members through a Swarming framework. Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community. Telecommuting is an option.
Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field) or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.
A related technical degree required (Computer Science, Engineering (any field)).
Special Skill Requirements: (1) Database concepts; (2) data management (RDBMS); (3) SQL; (4) firewalls, web servers, proxy servers and DNS configurations; (5) C, C++, HTML, Javascript and CSS; (6) solving problems in internet browsers; (7) Postman; (8) Splunk; (9) Grafana; (10) App Dynamics; (11) Salesforce core platform. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.
Salary: $89,731.00 - $132,000.00 per annum.
Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-139625. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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