Description
Principal Partner Success Manager
**This role will be based in Colombia, Mexico, Chile or Argentina.
Job Description:
We are looking for an Enablement Success Manager who will play a vital role in owning the development of sales, delivery and implementation readiness enablement to grow the Salesforce ecosystem aligned to Products and Industries. To succeed in this role, the successful candidate must work lock-step with the Alliance and Channels teams (A&C) to strategically plan for, deliver, and coordinate scalable and hands-on engagements - unlocking the full potential of our partner ecosystem from a sales, technical & product implementation perspective that focuses on customer success. Doing so will require tight collaboration, and alignment to regional business needs and Salesforce go-to-market strategic sales-plays, to drive the effective growth of our business.
The successful candidate will have experience in developing and leading the execution of Industry/Product Partner Product Success programs as well as technical Industry and product enablement skills focused on, but not limited to, driving Partner Sales & Implementation Readiness.
Key Responsibilities:
Prioritize, lead, develop, deliver, and maintain repeatable sales & technical enablement content, hands-on configuration exercises, presentations, and programs to partner(s) teams that drive certification growth, sales & implementation readiness, and customer success supporting industry/product growth with a C360 lens
Drive GTM readiness to maximize Lead Generation and ACV Pipe (Annual Contract Value) impact
Equip partners to grow the depth of expertise by understanding specific use cases; build and deliver hands-on workshops to deepen product expertise
Own and deliver sales & technical enablement roadmap to partner teams based on pre-determined, high-impact areas of focus across each priority market.
Create Salesforce Sales experts, Evangelists, and Prospectors, through our key Sales programs
Work cross-functionally with stakeholders and business partners including but not limited to Partner Business Managers, Partner Success, Product Management, CSG, SEs and other teams.
Leverage dashboards and other tracking tools that communicate to leadership the effectiveness of identified programs & investments via key outcomes of the enablement activities in line with the established A&C KPIs.
Requirements and Skills:
Consistent track record in leading, building, and implementing enablement strategy and delivering sales/technical hands-on enablement
Demonstrated analytical, organizational, and project management skills using relevant information to make timely decisions that affect cross-functional teams and have a substantial impact on investments and program effectiveness.
Be a confident speaker/presenter to bring energy and excitement to the sessions conducted (in-person/virtual)
Have a growth mindset with a curiosity to learn our customer and industry value propositions & stories
Leads with our core values and evokes equality amongst the team and with our partners
Comfortable with executive stakeholder conversations
Exhibit a collaborative style, be open to ideas from others, and uses constructive dialogue to address problems
Demonstrates ability to solve for positive outcomes for the company, clients, and Partners in complex, new, or unfamiliar situations
Strong tolerance for ambiguity; able to focus and implement in a changing environment; ability to make things happen
Be familiar with our Salesforce’s products and solutions
Fluent English language skills is a must
Preferred Requirements
Salesforce Administrator Certification
Salesforce Agentforce Specialist Certification and/or Data Cloud Consultant Certification
Product certification/experience or Industry Cloud experience (maybe Financial Services, Health Cloud, Consumer Goods, Retail or Communications Cloud)
Deep technical Salesforce product knowledge to function as leader/advisor and deliver training to strategic global and regional partner
