Description
The Data Analytics, Analyst professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis – requiring a mix of market analysis, account optimization, and business operational support.
This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Renewals team to drive the continued success of Salesforce by supporting our customer success strategy and will play a pivotal role in driving the growth of Salesforce's Renewals. Sample projects range from the strategic to the very operational including evaluating growth opportunities, business planning, customer segmentation, dashboard creation, automation of processes, and regular review of key performance metrics.
The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives. The successful candidate will have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities. Moreover, this person will excel at extracting insights from data and converting ideas to action.
Responsibilities:
- Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) manage their KPIs
- Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance and forecast results.
- Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics
- Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts
Desired Skills/Experience:
- 2+ years of management consulting and/or business analytics experience
- Self-starter and a high degree of motivation to go above and beyond the task at hand
- Bachelor’s degree in the quantitative field from an accredited university. MBA a plus
- Valuable work experience focused on quantitative analysis, Excel, and logical reasoning
- Experience with Tableau or similar data visualization tool
- Experience with SQL
- Familiarity with CRM and data management
- Strong communication skills, both written and verbal
- Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus
- Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
