Description
Overview of the role:
The Associate Manager, Workplace Services will report to the Director of Workplace Services and be responsible for leading all workplace operations for our Irvine campus. This role blends facilities management, hospitality operations, and people leadership to deliver a seamless and exceptional workplace experience.
This individual will directly manage and develop a diverse team across front desk, office operations, and facilities support; maintain and improve building systems and fixed assets; and partner cross-functionally to ensure a safe, clean, and engaging environment for all employees, guests, and visitors.
Key Responsibilities:
People & Operations Leadership
- Manage organize, direct, and coordinate the full range of Facilities Operations/Services programs that provide high impact to the Salesforce employee experience
- Promote a positive team culture grounded in customer service and operational excellence.
- Act as the local representative of the Real Estate & Workplace Services (REWS) team, serving as a central point of contact for all Irvine site matters.
Facilities & Building Operations
- Oversee all facilities operations and preventative maintenance for the Irvine site, including HVAC, electrical, plumbing, security, janitorial, and life safety systems.
- Partner closely with building management, engineering, and security contractors to ensure reliable and high-quality building services.
- Conduct weekly facility walkthroughs, document findings, and drive timely completion of repair and maintenance tasks.
- Maintain and track inventory of fixed assets (furniture, technology equipment, etc.) and oversee delivery and installation as needed.
- Manage building access requests, after-hours permits, and adherence to building regulations.
Space Planning & Move Coordination
- Plan, organize, and execute internal office moves and seating reconfigurations in collaboration with Space Strategists and business unit leads.
- Coordinate vendors for move logistics, including moving companies, IT disconnect/reconnect, and data/phone patch services.
- Prepare pre-move planning details (seating, port assignments, phones, furniture needs, etc.) and oversee post-move support.
Workplace Services & Hospitality
- Manage daily front desk and guest experience operations, ensuring a concierge-level Ohana welcome.
- Oversee local snack, beverage, and barista/amenity programs, monitoring service quality and budget adherence.
- Partner with internal teams to plan and execute onsite events, new hire onboarding sessions, customer tours, and executive visits.
Business & Vendor Management
- Manage operational budgets and process invoices for all Workplace Services and facilities vendors.
- Build and maintain strong vendor and partner relationships to ensure high service delivery standards.
- Maintain and administer the internal Salesforce Workplace ticketing system, ensuring timely resolution of all service requests with minimal disruption to business operations.
Safety, Standards & Continuous Improvement
- Identify and mitigate workplace safety hazards; ensure compliance with health, safety, and environmental standards.
- Support documentation and implementation of workplace operating procedures.
- Drive operational efficiency and process improvements to enhance the overall workplace experience.
- Support and/or lead special projects, construction, and tenant improvement initiatives as assigned.
Required Qualifications:
- 5+ years of experience in Workplace Services, Facilities, or Operations, ideally supporting a high-growth, 100,000+ sq. ft. corporate environment.
- 3+ years of people management experience with proven ability to lead a diverse, high-performing team.
- Experience managing facilities systems (HVAC, electrical, plumbing, security) and coordinating building maintenance programs.
- Bachelor’s degree or equivalent experience.
Preferred Qualifications:
- Proficiency in Microsoft Office Suite, Google Workspace, Slack, Quip, and willingness to learn internal Salesforce tools.
- Facilities Management certification preferred.
- Familiarity with CAFM and Work Order Management systems preferred.
- Strong organizational, planning, and problem-solving skills with the ability to prioritize in a fast-paced environment.
- Excellent interpersonal, written, and verbal communication skills, including the ability to present and speak publicly.
- Demonstrated ability to build collaborative relationships and influence cross-functional stakeholders.
- Self-starter with a proactive mindset; able to make informed decisions independently.
- Must be able to work onsite full-time and be available for occasional extended hours during moves or events.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
