Description
We are looking for a Senior Renewals Manager to join our growing team, who will build highly strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success in the agentic era. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies.
Responsibilities:
Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.
Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities with a rolling 12 month for key accounts in your business as well.
Leverage existing processes and reporting as well as performing detailed forensic analysis (usage, contract, public information and Account Team collaboration) for early identification of growth/potential attrition.
Be the contractual and negotiation expert in providing guidance to the extended team on optimal resolutions
Work closely with Sales leadership, Customer Success, Finance, Pricing, Legal, and other Renewals teammates to streamline the resolution process including notifications and approvals.
Responsible for creation of replacement contracts and detailed quotes with approvals.
Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.
Help with voice of the field and program involvement to assist in the scaling of our organization.
Minimum Requirements:
Proven success in a Sales, Renewals, Operations or Account Management.
Strong analytical background with active listening and proven problem-solving skills.
Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.
Strong customer leadership skills.
Excellent negotiation skills.
Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.
Ability to navigate and support changes in the organization
Preferred Requirements:
Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities
Experience working with a large global sales organization
