Sr. Manager/ Manager, CSG Sales Programs

Description

Salesforce is looking for a highly motivated team member to structure, lead, deliver, and analyze sales programs in support of the Customer Success Group’s (CSG) Sales Organization, focused on delivering revenue for our Success Plan products (Premier & Signature). These sales programs are important tools in driving revenue growth. The Sr. Manager/Manager, CSG Sales Programs & Strategy is responsible for all aspects of a program from creation, prioritization, execution, partner management, program performance reviews, organizational change, and review of program success. The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce to drive our sales strategy forward.

This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, sales program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership.

Responsibilities:

Partner with the LATAM Success Plan Sales Leaders to drive Success Plan Programs pipeline and ACV
Partner with OU Sales Programs Managers to scale Success Plan Programs direct to OUs
Identify and recommend areas of strategic focus for the global sales teams
Propose, create, prioritize, execute, and report on the success of sales programs
Lead multiple complex and strategic projects to support revenue growth
Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations
Provide management with scope, timeline, requirements, benefits, and return on investment for each project
Communicate risk clearly and take the lead in developing resolution strategies
Represent the Success Plans team on broader cross-functional projects involving other parts of the business as needed
Ability to manage, pivot, and accelerate pipeline progression of launched Sales Programs throughout the Program lifecycle

Desired Skills/Experience:

Experience

5 -7+ years of relevant experience, ideally in Sales Strategy, Business Operations, Strategic Planning, Strategic Finance, Consulting, or related fields
Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred: Experience in Salesforce Sales Cloud Reporting & Dashboards and Google Sheets

Skills

Language: Mandatory: Fluent in English; Differentiator: Spanish and Portuguese
Ability to structure and transition complex problems to solutions
Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations
Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations
Confident communicator with attention to detail, oral, written, and presentation skills
Ability to see the big picture, innovate, and adapt to change
Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools
Get it-done attitude with a strong sense of team spirit
Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

Unleash Your Potential

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.