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Salesforce Stories

From career journeys to equality spotlights, product innovations to event recaps, check out the latest tales from the Salesforce trails.

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4 Reasons to Join the Salesforce Talent Community

Have you heard of Salesforce's Talent Community? There are many reasons to join, but lucky for you, we've narrowed it down to the top four! Check it out:

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Rama TB

Innovation

Scaling AI Systems: Secrets for Managing 100,000 Training and Metadata Requests Per Minute

Our AI Training Platform team enables scalable AI development by automating the lifecycle for thousands of machine learning models. Discover how they scaled to handle 10,000 workflows per minute with a 500ms SLA, managing 90,000 metadata queries per minute and reducing customer deployment times.

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Technology

5 AI Tools That Salesforce’s Top Sellers Use Daily

Curious about what AI tools our best Account Executives are using at Salesforce? We've compiled a list of what our sales teams recommend that's helped them crush their goals.

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Shreya TB

Artificial Intelligence

Unveiling the AI Architecture Powering 435 Million Monthly Knowledge Articles for Scalable Customer Support

Salesforce's AI Cloud team revolutionizes customer support with real-time, AI-driven article recommendations. Discover how they tackled data bottlenecks with parallel processing, ensured service continuity for 2,500 customers during migration, and upheld trust with schema validation and security.

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Sneha S TB

Innovation

Engineering AI-Driven Recommendations: How Real-Time Personalization Powers Smarter, More Meaningful Customer Engagement

Our AI Personalization team powers real-time customer experiences using rules-based and AI-driven recommendations. Explore how they tackled multi-channel integration challenges, and rigorous trust standards with the new Web Personalization Manager and by using Data Cloud's real-time insights.

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Artificial Intelligence

Stand Out as a Salesforce Candidate: Take Advantage of AI Training and Certifications

Future-proof your career by investing in your own AI training- for free! Learn more about how Salesforce's AI certification process will help you stand out in the job market, apply AI skills immediately, and ensure long-term relevance in a tech landscape where continuous learning is essential.

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Annie TB

Artificial Intelligence

Solving LLM Challenges: Agentforce’s AI Approach to Reliable Agent Recommendations

While developing Agentforce to deliver personalized, intelligent recommendations, Salesforce's AI Cloud team tackled challenges from LLM reliability to rapid deployment with trust and security. Discover how they addressed these for secure, efficient rollouts.

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