Artificial Intelligence

Artificial Intelligence

Empowering Salesforce Sellers with Agentforce: Insights from the Leader Transforming Sales Productivity with AI

Learn about the incredible journey of Jenny, a leader at the forefront of our agentic AI transformation and how her team is empowering sellers with Agentforce.

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Artificial Intelligence

Technical Architecture in the Age of Agentic AI: Building What’s Next

Inside Garima's world, every solution is a puzzle, every integration is a critical link, and every decision shapes the future of intelligent systems. Learn her take on agentic AI as a Technical Architect at Salesforce.

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Artificial Intelligence

How a New AI Architecture Unifies 1,000+ Sources and 100 Million Rows in 5 Minutes

Salesforce’s Marketing Intelligence Data and AI team unifies ad data from 1,000+ sources to give marketers a single source of truth. Learn how they automated pipeline provisioning, standardized fragmented schemas, and processed 100M+ rows using a scalable, agentic architecture.

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Artificial Intelligence

Scaling Real-Time Search to 30B Queries with Sub-Second Latency

Salesforce's Search Platform team powers access to 6.9 PB of structured data handling an explosive 34% query growth to 30B+ monthly searches. Learn how they conquered critical challenges while maintaining sub-second latency through innovative load shedding and priority-based traffic management.

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Artificial Intelligence

Bridging Natural Language and SQL with Generative AI

Salesforce’s Cloud Economics and Capacity Management team empowers non-technical users to query infrastructure data using natural language. Learn how they boosted SQL accuracy from 50% to 80%, scaled to thousands of LLM calls with just one daily error, and ensured secure, rapid updates.

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Artificial Intelligence

Detecting OpenAI & AI Provider Issues in Under 10 Minutes with a New Observability System

Salesforce’s AI Platform Infra Team provides a high-performance platform for generative AI workloads at Salesforce. Learn how they tackled inconsistent provider reporting, cut incident detection time from over an hour to under 10 minutes, and now detect 99.9% of issues before customers are impacted.

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