Artificial Intelligence

Artificial Intelligence

Reengineering Data Cloud’s Data Handling: The Role of Retrieval Augmented Generation (RAG)

Tasked with transforming unstructured text into searchable formats, Salesforce AI engineers were challenged to integrate RAG into Data Cloud's infrastructure while ensuring data compatibility and processing efficiency. Explore how the team enhanced their data ingestion and transformation processes:

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Artificial Intelligence

How Salesforce’s New Speech-to-Text Service Uses OpenAI Whisper Models for Real-Time Transcriptions

Salesforce's new Speech-to-Text (STT) service uses OpenAI's Whisper models to provide real-time transcriptions with sub-second latency and 95% accuracy. Learn how STT engineers overcame challenges in maintaining this performance while ensuring a minimum of 95% code coverage.

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Artificial Intelligence

The Future of AI Testing: Salesforce’s Next Gen Framework for AI Model Performance

Explore how SF Eval addresses AI testing challenges, enhances application reliability, and incorporates user feedback to continuously improve AI model outputs.

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Artificial Intelligence

How Einstein Copilot Sharpens Large Language Model Outputs and Redefines AI Data Testing

Discover how Einstein Copilot's engineers tackle hurdles with innovative strategies, including stringent LLM guidelines and the creative use of synthetic and public datasets to push the boundaries of feature development.

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Artificial Intelligence

AI + Data + CRM: Chief Engineering Officer’s Innovative Insights for a Competitive Edge

Meet Srini Tallapragada, President and Chief Engineering Officer for Salesforce. In his role, Srini leads the global engineering team to drive innovation at Salesforce. Read on to learn about Srini’s career journey, his approach to leadership, and how Salesforce is uniquely positioned in the market.

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Artificial Intelligence

Sales Cloud’s AI Transformation: Welcome to the Autonomous Selling Era

Explore how Sales Cloud enhances efficiency by automating administrative tasks using predictive AI for scoring prospects and generative AI for composing emails — significantly improving reps’ time management and customer interactions to help spur sales.

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