What Jobseekers Need to Know in the Age of AI Agents

In recent years, technology has drastically transformed the way we work and live. Take Agentforce, where humans with agents drive customer success together. If you’re curious about AI agents and want to step up your career game (maybe to prepare for an interview), read on. We are breaking down the top five things you need to know about AI agents to set yourself apart as a job seeker in the age of agentic AI!

5 Things Jobseekers Need to Know About AI Agents

1. What AI Agents do

TLDR: AI agents (which we also refer to as just agents!) are designed to autonomously take on roles, make informed decisions, and take action at scale. Operating around the clock, these agents free up employees from repetitive tasks such as qualifying sales leads, optimizing marketing campaigns, and serving as customer service representatives. This allows businesses (and employees!) to run more efficiently and focus on higher-value activities.

Unlike traditional chatbots, these agents use advanced machine learning and natural language processing (NLP) to understand the context and intent behind customer interactions. This capability enables them to deliver personalized and relevant responses, enhancing the overall customer experience. Agents can handle a high volume of customer interactions simultaneously, ensuring consistent service across various touch points.

Seamless integration is another key feature of Agentforce’s agents. They can connect effortlessly across multiple communication channels, including chat, email, voice, and social media. This ensures a consistent and engaging customer experience, regardless of the platform used for interaction. Want a real-world example of this? Check out how Agentforce is resolving 80% of cases on the Salesforce Help site.

“Agentforce allows any organization to build completely autonomous and customized AI agents that are ”always on“ and can interact with their customers in real time, rooted in that customer’s data.” - Ezgi Ades, Regional Manager, SB

2. How AI agents can improve your career

By taking over tasks such as retrieving information from multiple databases, summarizing calls, and automating repetitive processes, agents free up your time, allowing you to concentrate on higher-impact tasks that require human judgment. The Agentforce platform operates seamlessly within tools like Slack, providing instant access to answers and resources without the need to switch between different platforms. This not only reduces the time spent searching for data but also enhances your ability to collaborate across teams.

At Salesforce, Agentforce is shaping the future of work and empowering employees by integrating autonomous AI capabilities directly into their workflows with its low-code/no-code flexibility:

“Agents are everywhere in my day-to-day. On a daily basis, I’m personally using Agentforce in Slack to work more efficiently and find answers quicker. With our Agentforce service agent going live now on our Help Center, an AI agent will answer questions for our customers. That agent is handling many of the questions that were coming to us before!”- Jenny Anderson, Regional Sales Manager, SMB

Did you know: Salesforce is offering AI certifications at no cost through December 31, 2025!

3. How AI agents are supporting sellers

Agents are a sales team’s best friend, automating lead qualification, responding to customer inquiries in real time, and analyzing interaction data to uncover and share valuable insights. This capability allows sales representatives to spend more time building relationships, personalizing their outreach efforts, targeting prospects more effectively, and driving higher conversions. In short: agents help sellers win.

“On the back end, [sellers] get insights into every single interaction [prospects have] with the agent. As a seller, I’m automatically assigned the lead because it fits the predetermined criteria, and I don't have to fish for the leads that may not be as high quality. So, this is reducing time spent on admin tasks. It’s game changing!” -Eleanor Keegan-Smith, Regional Sales Director, SMB

Want to learn more about agents and Agentforce Basics? Take the trail now. (Psst: it’s free!)

4. How Agentforce can help customers

With Agentforce, humans with agents drive customer success! Customers expect immediate and personalized interactions, and Agentforce meets this need by analyzing past interactions and customer data stored across multiple platforms, understanding preferences, and providing tailored recommendations. This creates a seamless experience across every touchpoint.

Want a real example of how agents can personalize interactions at scale? Take Wiley, a publisher and a trusted leader in research and learning who used Agentforce to outperform its old chatbot by over 40% in resolving customer support tickets in just the first few weeks. Wiley now uses Agentforce, and Service Cloud with Einstein AI to manage its customer service operations. With Agentforce, AI-powered agents help customers resolve common issues on their own, freeing up service reps’ time so they can focus on more complex cases. With increased agent capacity and efficiency, Wiley can continue to provide outstanding customer service even as its business and number of support cases grow.

Additionally, businesses can leverage Agentforce to manage seasonal demand fluctuations without increasing headcount, ensuring scalability during peak times. Salesforce is hard at work getting Agentforce in the hands of our customers, and it’s (literally) paying off: 91% of AI-enabled SMBs attribute increased earnings to AI technology

“We introduced [an SMB customer] to service agents by helping them identify which of the repetitive tasks that didn't need a human's touch the agent could take on early in the service process. Then, the agent would provide context and recommendations to the human case manager to work that cross-sell and upsell magic, or deal with more complicated service cases. Agentforce empowered this service team without adding headcount, and is helping to maximize their revenue.” - Nadia Whitehead, Regional Vice President, SMB

5. How AI agents can help you in your career

Don’t get left behind in the agentic AI era: become an early adopter and show your employer that you have the skills and knowledge to be more efficient and effective with agents. Agents offer career advantages by boosting productivity, improving time management, and empowering professionals to focus on high-value work. By mastering AI-driven tools like agents, professionals (like you!) can become more agile, effective, and attractive to potential employers.

Salesforce provides employee training resources, including Trailhead modules, AI Learning Days, and certifications, to help employees deepen their AI knowledge and become AI-powered professionals.

“AI has been instrumental to my performance this year. By leveraging [AI] I’m able to find the resources I’m looking for, summarized with the click of a button. When I’m in my customer discoveries and demos, [AI] allows me to focus on what the customer is saying rather than typing out my notes, and will summarize the conversation for me afterwards so I can make sure nothing was missed and I’m logging all my activities within the org. It’s been a life saver, especially in Q4! - Allison Chan, Prime Territory AE

Are you ready to take your tech sales career to the next level with Salesforce? Check out our job openings today. We are hiring globally for AEs and more!