Customer Success
Launching a Career in Customer Success at Salesforce Through Futureforce
Our Futureforce interns tackle impactful projects shaping our business and driving our company's future. Discover how they deliver customer success.
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Roles in Customer Success.
Help forward-thinking companies achieve big goals and bigger visions.
Customer success is a core value at Salesforce. Our experts have helped thousands of customers transform their business and operating models, all backed by the full power of Salesforce. We secure customer success by accelerating adoption, engagement, and growth — ultimately partnering in our customers’ digital transformation.
Where we hire:
North America
Europe, Middle East, and Africa
India, Australia, and Singapore
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Associate Support Engineer
Support Engineers enhance Salesforce's business process and foster customer success. We are the go-to experts in resolving intricate technical issues to deliver a world-class support experience.
Associate Technical Consultant
Associate Technical Consultants deliver development solutions aligned with customer's requirements. We work on cutting-edge cloud-based projects, ensuring successful delivery of enterprise desktop, cloud, and mobile solutions.
Associate Solution Consultant
Associate Solution Consultants leverage interpersonal skills, technical expertise, and Salesforce product knowledge to design comprehensive solutions. We act as a strategic partner with customers, maximizing their investment with Salesforce.
Associate Quality Assurance Consultant
An Associate Quality Assurance Consultant utilizes expertise in designing, executing, and documenting tests to ensure software applications meet required standards. We identify defects and prioritize the overall functionality of the software throughout the testing process.
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Salesforce fosters a culture of employee development, collaboration, and growth. With gained skills, I've worked on impactful projects for global customers across diverse industries. It's fulfilling to make a difference for customers and the company. Salesforce prioritizes employee well-being, career growth, continuous learning, and success.
Meradith Lucas
Solution Consultant
Interview process.
Our interview process looks a little different for each role we hire for. Many of the roles within CSG consist of a resume screen, followed by a panel interview with the hiring team. Be prepared to discuss previous projects, professional experience and ask questions of the team. Depending on the role, you may need to also complete a technical assessment or answer questions from the team about how you'd approach a technical problem.
For APAC: The process starts with profile screening, followed by HackerRank test, communication assessment, technical interview, and finally a hiring manager interview. Each round must be cleared to progress.
Recommended resources
Trails to ACE Your Interview! Trailmix | Salesforce Trailhead
Customer Success Interview Prep Trailmix | Salesforce Trailhead
Rock Your Future with Salesforce | Salesforce Trailhead
Learn more about life at Salesforce.
Career Growth
Q&A: Brian Millham Discusses Salesforce’s Customer Success Group
Read on how our Success Associates are driving success for 150,000+ customers with innovative solutions and ecosystem collaboration.
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Customer Success
Go with the Flow: Behind the Scenes with Salesforce Solution Engineers
TrailblazerDX is always the highlight of the year for developers, admins, and architects. A two-day event filled with opportunities to learn best practices within the Salesforce ecosystem, see newly released features in action, and network with the…
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Study today with the Salesforce platform, Trailhead.
Take the Customer Success Trailmix