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Business Operations Director

Job Hero
  • Operations
    • California - San Francisco
  • Full time
  • JR267950
  • Salario de California $190,800 - $276,600

Descripción

Salesforce is seeking a Business Operations & Program Management Director to lead the delivery of strategic availability and reliability initiatives across our Reliability Engineering team. This individual will play a pivotal role in orchestrating large-scale, cross-functional programs, ensuring resilient and highly available solutions for Salesforce products across multiple platforms. Working closely with leadership and engineering stakeholders, you will define and execute program strategies, manage end-to-end project delivery, and drive alignment across teams. This is an individual contributor role, focused on program execution, not people management.

Responsibilities:

  • Lead Program Strategy & Execution: Define and drive the vision, strategy, and roadmap for availability and reliability, delivering business-critical insights and solutions.

  • Establish Cross-Functional Alignment: Build strong relationships across engineering, AI/ML, product management, incident response, and leadership teams, aligning on goals, resources, and timelines.

  • Drive Project Management Excellence: Develop and manage program plans, proactively tracking progress, identifying risks, and ensuring timely resolution.

  • Set and Track Critical Metrics: Define and monitor key metrics (e.g., availability, performance) for process and program health, ensuring alignment with organizational goals.

  • Act as a change agent to establish best practices, standardized frameworks and tooling to facilitate program delivery.

  • Champion Continuous Improvement: Implement best practices, frameworks, and tools to streamline program delivery, enhance communication, and promote resilience.

  • Influence at All Levels: Communicate program status, challenges, and impact effectively to both technical teams and executive leadership.

What you’ll need to be successful:

  • 10+ years of program management experience, with a focus on reliability, availability, or observability in cloud or SaaS environments.

  • 5+ years of experience in supporting large-scale SAAS or cloud provider environments.

  • Proven ability to manage large-scale, cross-functional initiatives, building strong alignment with leadership and stakeholders.

  • Strong understanding of service reliability, availability KPIs, and best practices in cloud infrastructure.

  • Experience in building and executing operational models, using continuous improvement frameworks.

  • Demonstrated cross-functional communication and relationship-building skills with Executive Leadership, with demonstrated ability to work effectively and collaboratively with diverse team members and external parties.

  • Expertise in project management methodologies (Agile, Lean, etc.) and tools for efficient program tracking and delivery.

  • Outstanding communication and leadership skills, with demonstrated success in influencing executives and technical teams alike.

  • Experience in developing both short- and long-term strategic plans for enhancing customer-facing services.

Preferred Qualifications:

  • Experience with data visualization tools (Tableau, Grafana).

  • Hands-on experience with reliability engineering practices and an understanding of incident response, metrics, and SLAs.

This role offers the opportunity to shape Salesforce’s approach to reliability engineering and make a tangible impact on product resilience and customer satisfaction.

Para puestos en San Francisco y Los Ángeles: De conformidad con la Ordenanza de Oportunidad Justa de San Francisco y la Iniciativa de Oportunidad Justa de Los Ángeles para la Contratación, Salesforce considerará para el empleo a los solicitantes calificados con antecedentes de arresto y condena.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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