Descripción
Analyst, Credit & Collections
Handles customer inquiries regarding billing and collections. Interacts with the Customer, Sales, and other internal departments to provide a variety of post-sales services related to billing and collections. Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
Reporting to AR Operations Sr. Manager, Japan
Responsibilities:
-Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, and contract management, as well as account cancellations and reductions. If unable to resolve a customer issue, escalates to the appropriate staff or management
-Manages assigned collections portfolio, initiating collections communications as necessary to ensure that all assigned invoices are paid on time
-Assists with month-end cash application activities
-Supports Credit/Cash Collection Manager with respect to customer communication, cash collection-related activities, AR management, write-offs, cash applications and reporting on those activities
-Participates in and leads the implementation of some cross-functional global projects
Requirements:
-Excellent written and verbal Japanese communication skills
-Advanced written and verbal English communication skills
-Self-starter
-Attention to detail
-Excellent decision-making skills and very decisive
-Demonstrated initiative and the ability to work independently
-Demonstrated proficiency in quickly understanding customer requirements and delivering tailored responses.
-Ability to consistently manage a high volume of cases.
-Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
-Ability to create and sustain a constructive work environment, fostering teamwork with colleagues and positive working relationships with external customers
-At least 2-3 years experience in a customer-facing position is preferred
Proficiency in MS Excel (Intermediate level or above)
-Oracle, Workday, Salesforce experience is preferred
