Description
Part of the Chief Customer Office (CCO) organization, the Industry Architects team supports our South EMEA OU leaders in growing incremental ACV by proactively accelerating digital transformations in our Top accounts. We achieve this by:
Owning the CIO/CTO/EA relationships.
Sharing best practices and measuring success.
Communicating in the language of our customers with highly relevant, industry specific AI+Data+CRM+Trust storytelling and digital strategies.
Guiding our customers into the future as trusted AI advisors.
Crafting compelling and differentiated customer stories that inspire customers to evaluate, deploy, adopt, and standardize on Salesforce as their primary platform for all AI & Data CRM needs.
Driving broad awareness of Salesforce as the clear leader in AI CRM.
Our approach centers on fostering a culture of collaboration and trust, both internally and externally. We work closely with CCO teams, account teams, and customer business and IT leadership to understand customer challenges and opportunities. Successful digital transformation requires a deep understanding of the customer organization's current state and future aspirations, as well as expertise in business, technology, and industry trends. By leveraging best-in-class Enterprise Architecture methods and industry best practices, we help our customers develop comprehensive digital transformation strategies that address their unique needs and goals, enabling them to stay ahead of the curve and drive competitive advantage in today's rapidly evolving digital landscape.
Role and Responsibilities
The Industry Architect plays a pivotal role in realizing this vision. Key responsibilities include:
Customer Engagement:
Ensuring successful adoption and value realization from new or existing Salesforce solutions by building and maintaining strong relationships with C-level IT executives (CIO, CTO, CDO, Chief Architect) of top accounts.
Understanding customer business through vision, strategy, business capabilities, and priorities.
Translating customer needs into Salesforce-based solutions.
Guiding customers through their digital transformation journey.
Enterprise Architecture:
Designing and architecting Salesforce-based solutions that meet customer needs.
Aligning solutions with industry best practices and Salesforce platform capabilities.
Ensuring solutions are scalable, secure, and maintainable.
Building high-level industry-specific architecture blueprints.
Applying knowledge of architectural patterns.
Thought Leadership:
Staying abreast of industry trends and emerging technologies.
Sharing insights and best practices with customers and colleagues.
Contributing to the development of Salesforce thought leadership content.
Collaboration:
Working closely with CCO teams, account teams, and customer business and IT leadership.
Collaborating with Salesforce solution engineers, product managers, and other stakeholders.
Fostering a culture of collaboration and trust internally and externally.
Qualifications and Skills
Experience:
Proven track record in enterprise architecture and digital transformation.
Deep understanding of business processes and technology.
Experience in the relevant industry vertical.
A thought leader in the industry, with 10+ years of experience.
Previous experience delivering digital transformation projects in a consulting or client-side role.
Experience working with Cloud Products/Platforms and strategic customer engagement within a complex, high-tech environment.
Experience with Salesforce platform and solutions is a plus.
Skills:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to build and maintain strong relationships.
Ability to work independently and as part of a team.
Education:
Bachelor's or Master's degree in Computer Science, Engineering, or related field.
TOGAF or other Enterprise Architecture certification is a plus.
