Descrizione
Salesforce Professional Services is looking to grow the Public Sector Experience Services team. In this role you’ll be collaborating with cross-disciplinary teams to bring experiences to life. We leverage human-centered design, business value expertise, and the power of the Salesforce Platform to build transformational experiences that unlock value for our customers and our customers’ customers. You’ll have the opportunity to shape the user experience for both customers and employees in meaningful and ethical ways, on a variety of Enterprise-level customer engagements in the Public Sector.
At Salesforce, we bring meaning to our High Performance Culture and Salesforce Values by creating a culture of Trust, Inclusivity, Accountability, and Recognition to attract, develop, support, and retain our people and leaders. And, do so in an environment built on a foundation of diversity, equality, and inclusion. We look to hire great leaders who embody “Better Together” and who effectively onboard and support high performers. Guided by our #1 value of Trust, High Performance Culture is how we make Salesforce the destination company for individuals, leaders, and teams to do their best work and build lifetime careers at the #1 AI CRM.
Responsibilities:
Leads large-scale, complex workstreams and/or programs and oversees the engagement and design teams, continually advocating for the value of a design-led way of working
Provides superior customer-facing behavior in all relevant circumstances
Develops design-led project scope including timeframes, milestones, activities, etc.
Manages changes in scope, identifies potential issues, and pivots when necessary
Directly owns customer relationship and is responsible for stakeholder management (C-level)
Presents and formulates clear business and design justifications based on insights and trends
Builds close, trusted relationships with both customers and/or key stakeholders
Displays a strong consultant mindset and provides a strong point of view - is a thought leader
Identifies and resolves and/or escalates issues and conflicts
Manages and maintains team motivation and morale
Own all facets of day-to-day management of direct reports and promotes/supports our High Performance Culture, which includes shared goals; diversity, equality, and inclusion; deep listening and feedback; career growth; and sustained customer outcomes as the foundation of our High Performance Culture
Experience/Skills Required
10+ years leading complex design-led engagements and delivering exceptional experiences from start to finish, as part of a cross-functional team
At least 10-12 years relevant industry experience and 5+ years people management experience
Strong people management skills with proven ability to drive high performance through empathy, proactive guidance, deep listening and conflict resolution
Proven ability to multi-task and perform well under pressure in a constantly changing environment with key stakeholders (C-level) and multi disciplinary teams
Proven track record building strong, trusted relationships with executives and influencing priorities across different business stakeholders to optimize and drive adoption of compelling human-centered experiences
Proven track record serving as design lead on complex engagements, contributing as it applies to experience strategies, design systems, products, services and customer experiences that delight customers/users and achieve business results
Proven ability to manage large teams of direct reports and non-reporting contributors
Proven ability to design and facilitate workshops
Proven ability to drive courageous conversations, always keeping customers’ and Salesforce’s best interests in mind
Excellent communicator in written and verbal form
Positive, proactive, get-it-done attitude, even in a highly fluid environment
Passionate about using business as a force for positive change
Develop Salesforce product knowledge quickly and become well-versed in Salesforce technology and software development as it relates to design
Proficient in relevant software packages, ie: Adobe Creative Suite and Figma, as well as prototyping software
Ability to communicate ideas through strong storytelling methods, lead discussions and creative activities, and build consensus and alignment while dealing with ambiguity to C-level stakeholders
Ability to build trust and authenticity, and display emotional intelligence
Knowledge or experience using Salesforce products and solutions
Experience with Microsoft Dynamics, Oracle, SAP or other commercial off-the-shelf enterprise software
BA/BS or MA/MS in design-related field, or equivalent experience
Experience working with Public Sector customers in the Federal Civilian, Defense, State & Local Government, Nonprofit, and Education sectors
Candidates must be a United States citizen
Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.
