Descrizione
Salesforce is seeking an experienced and highly motivated senior leader (Director) in the Professional Services Global Delivery Center, with a focus on executive technical delivery governance ensuring adherence to established governance frameworks, quality standards. In addition, the individual will lead a highly performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams.
The ideal candidate should have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have Salesforce project implementation experience with different engagement models, and expertise in building strong competency with large teams.
You should have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You should have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams.
Responsibilities:
- Foster a culture of accountability, collaboration & transparent communication around delivery quality.
- Define and implement a comprehensive delivery governance strategy aligned with business objectives.
- Define and implement simplified & predictive governance processes for each role and practice, covering the entire project lifecycle.
- Establish clear performance metrics and KPIs to track delivery success.
- Regularly review project performance against key metrics, adherence to checklists and standards, and provide detailed reports to senior management.
- Do detailed audits as necessary, identify and review mitigation plans for potential risks and issues proactively.
- Analyze delivery data to identify trends and areas for improvement.
- Establish risk review communication channels between internal GDC as well as regional stakeholders
- Develop and implement training programs to enhance delivery quality capabilities.
- Regularly review and update delivery governance framework based on industry trends and organizational needs.
- Manage and grow an industry focused professional services team with the top talent and organization structure
- Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
- Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
- Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
- Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
- Embody Salesforce values and provide exemplary leadership
Experience/Skills Required:
- 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
- Strong Salesforce experience in Sales, Services and/or Industry clouds
- Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
- Track record of at least 5 successful Salesforce cloud project implementations.
- Experience of one or more large scale transformation projects successfully completed
- Proven track record in project delivery management across diverse projects and teams
- Expertise in project governance frameworks, methodologies (Agile, Waterfall, etc.)
- Strong leadership and communication skills to effectively manage stakeholders at all levels
- Excellent analytical and problem-solving abilities to identify and address delivery challenges
- Deep understanding of industry best practices and regulatory compliance requirements
- Passion for technology and innovation, and a proven “forward thinker”
- Ability to quickly grasp and distinctly explain technology and business concepts
- Strong understanding of business processes and their implementation into enterprise applications
- Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
- Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
