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VP - ES Global People Services

Job Hero
  • Employee Success
    • Texas - Austin
    • Georgia - Atlanta
    • Indiana - Indianapolis
  • Full time
  • JR279849

Omschrijving: __________

Role Overview

  • The VP, Employee Success People Services will lead a global team of high-performing professionals across Tier 1, and 2 services, driving operational excellence, scalability, and a premier employee experience. This leader will champion continuous improvement initiatives and leverage innovative technology—including AI-powered Agentforce—to redefine service delivery. Reporting to the VP of Employee Success Global Operations, this role will shape and execute a transformative shared services strategy that aligns with the organization’s growth and maturity.
  • As we evolve our operating model, the VP will optimize the integration of Tier 0 (self-service and automation), Tier 1 (initial employee interactions), and Tier 2 (specialized support) services while fostering collaboration with Centers of Expertise (COEs). This individual will drive results by delivering efficient and effective employee services globally.

Key Responsibilities
Service Design and Optimization:

  • Establish and refine service standards for Tier 1, and 2 People Services, ensuring alignment with business needs and employee expectations.
  • Drive adoption of AI Agentforce to enhance self-service capabilities and empower teams with intelligent solutions for complex inquiries.

Employee-Centric Service Delivery:

  • Build a seamless, integrated experience across all tiers of People Services to meet employees where they are with solutions tailored to their needs.
  • Identify and implement innovative initiatives that enhance the employee journey while delivering measurable business impact.

Operational Excellence:

  • Lead operational reviews to ensure service levels and outcomes go above and beyond, addressing issues efficiently and in line with organizational policies.
  • Analyze and act on data from all tiers to identify trends, resolve difficulties, and drive continuous improvement.

Collaboration and Relationship Building:

  • Partner closely with COEs and Employee Success Business Partners to align service delivery with broader ES (HR) strategies.
  • Develop influential relationships with internal team members to deliver tailored solutions that drive organizational success.

Team Leadership and Development:

  • Manage, motivate, and coach a global team, instilling a culture of excellence, execution, and accountability.
  • Invest in employee growth by providing coaching, feedback, and development opportunities across all tiers of service delivery.
  • Continue to build and scale teams in hub locations including Mexico, Ireland and India.

Technology and Process Innovation:

  • Champion the integration of AI Agentforce and other technologies to enhance service capabilities and unlock efficiencies.
  • Lead process improvement initiatives to improve efficiency, optimize resource allocation, and deliver exceptional service quality.

Resource Management:

  • Set priorities and allocate resources effectively across Tier 1, and 2 teams to meet global demands and achieve strategic objectives.
  • Oversee issue resolution processes to maintain service continuity and high standards of employee satisfaction.

Qualifications and Experience
Required Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • 10+ years of progressive HR experience, including building out shared services or HR operations roles.
  • Proven success in managing Tier 0, 1, and 2 People Services functions in a global, matrixed environment.
  • Expertise in HRIS systems, with strong preference for Workday experience.
  • Demonstrated ability to create and operationalize a customer-centric vision, achieving buy-in and collaboration across multiple team members.
  • Proven leadership experience, including building, developing, and inspiring high-performing global teams.
  • Strong focus on employee development and a track record of fostering a culture of accountability and innovation.
  • Comprehensive understanding of HR Shared Services models and best practices in a multi-country context.

Why Join Us?

  • Lead a global function that is redefining employee experience through innovation and excellence.
  • Join a collaborative, inclusive organization committed to continuous improvement and growth.
  • Be at the forefront of transforming People Services with innovative technology, including AI Agentforce, while driving operational maturity and scalability.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form.

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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