Beskrivning
The Data & AI Research & Insights team focuses on the intersection between data and AI. We support product strategy, user experience, and customer success across for Agentforce, Salesforce’s biggest product initiative.
We are seeking a Lead/Principal Researcher who can distill complex problems into insights that inform product, design, development and business decisions! The ideal candidate will have domain expertise in AI platforms, data management, and enterprise AI adoption — think AI guardrails and governance, agent building and observability, and emerging AI UX patterns. This role will have to work cross-functionally across highly technical teams, helping to root strategy in action, manage collaborative efforts across multiple research teams, and serve as a consultative partner in ad-hoc initiatives. Familiarity with enterprise data solutions and the market for them, along with advanced proficiency with mixed methods, will be a value-add.
Sound like you? Then you're someone we want to work with. Join our amazing team and you'll get to work with some of the best and brightest! You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.
This is a hybrid role, requiring a minimum of 3 times/week in office to an eligible work location (San Francisco, CA, Seattle/Bellevue, WA, Chicago, IL, New York, New York or Atlanta, GA).
Minimum Requirements
7-10+ years of experience conducting research in product research, user research, market research, or technology contexts
Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Advanced understanding in survey methodologies and tools (i.e. MaxDiff, Conjoints, segmentation, advanced analytics, SPSS, R)
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
A related technical degree required
Preferred Requirements:
A degree in a research- or business-focused subject area or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research) Previous research or domain experience in enterprise software, data solutions, and/or AI capabilities
För roller i San Francisco och Los Angeles: I enlighet med San Francisco Fair Chance Ordinance och Los Angeles Fair Chance Initiative for Hire kommer Salesforce att överväga kvalificerade sökande med arresterings- och fällande domar för anställning.
