Beskrivning
Note: By applying to the senior technical writer posting, recruiters and hiring managers across the organization hiring technical writers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Eligible geo-location(s) varies per hiring team.
We generally use the title Senior for writers with 3-5 years experience, while in other companies this is called Associate or Junior.
We are seeking a Senior Technical Writer to join our team in Content Experience (CX) that creates content for new technology like generative AI and streamlined user experiences. We’re looking for a technical writer who is comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for an admin, end user, or developer audience to help them understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!
We work closely with other writers, product managers, engineers, and user experience designers in an Agile development environment to produce in-app assistance, release notes, help, interactive training, and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.
This is a hybrid work environment reporting to an eligible office location: San Francisco, CA, Seattle/Bellevue, WA or Indianapolis, IN.
Required Skills:
3-5 years experience documenting software for technical audiences.
Ability to write clean, concise, and approachable content.
Proven ability to craft content for end users.
Ability to quickly learn complex technologies.
High standards of quality and attention to detail.
Excellent problem solver.
Excellent communication and interpersonal skills
Strong advocate for the customer.
Ability to work collaboratively and manage multiple deliverables within tight deadlines.
Strong team player with excellent communication skills.
Knowledge of DITA and structured authoring.
Experience working in an Agile development environment
A related technical degree required
Experience working in an Agile development environment
A related technical degree required
Desired Experiences/Skills:
Experience with XML-based authoring tools such as Oxygen.
Experience with source control software such as Perforce or Git
Ability to read, understand, and build short code samples in a variety of programming languages.
Experience with CRM applications (Salesforce familiarity a plus).
Experience with Salesforce-specific technologies: Apex, Lightning Web Components, etc.
Programming knowledge with HTML.
Bachelor's degree in a technical, communications, or writing field, or equivalent experience.
Salesforce Information: Check out our Salesforce Engineering Site.
*In school or graduated witing the last 12 months? Please visite FUTURE FORCE for opportunities.
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